I have no beef in that story and only have seen yesterday the original video (casual drive around Nordschleife VLN with comments of personal opinions of the driver) and have only seen above posted snippet of Ian Bell's forum comment regarding the story.
I am a native German and could fully understand what anyone who is NOT a native German or fluent in German language could take away from the original video, maybe also influenced by one of the heated (and typically exaggerated) forum discussions that go along.
Here is a quick summary what the German driver REALLY commented about in the original video for non German speakers:
- PC2 penalty system kicked in when he went off track (and loosing time, NOT gaining any advantage from the offtrack moment) - this penalty invalidated the lap time irregardless of the actual disadvantage.
- this frustrated Jan obviously (he went on during the video about this incident) and was his major issue he saw with PC2 (penalty system, that 1st was switched off and 2nd still penalized (despite being switched off) an incident that in real life would not have caused any penalty
- on several occasions Jan commented that the track width and space between track and tire walls are not as he remembers them
That is it.
SMS / Ian Bell had actually an absolute marvel, a jewel of an incredible marketing victory just laid out in front of them (and completely free of cost) to enhance the image of Project Cars 2 right in that moment.
The proper response of a SMS representative should have been:
"Hey Jan, we have seen that you had an issue with our product and would love to talk to you about how we can improve it."
But as I gather it the response instead was more in the realm of criticizing the video and Jan instead and then proceed to look into legal action options to shut the video down and/or cause Jan trouble due to his connection with Mercedes Benz.
Right there is an absolute gleaming example of THE WRONG WAY to go about conducting a business with customer relations and promoting your products.
THAT is the reason why Project Cars and SMS discussions usually end up messy.
Guys, relax, listen to customers and critics alike, you probably learn a thing or two for your next product or even improving the current one.
Jan Seyffahrt clearly was not "attacking" or "harming" SMS or Project Cars with that video. As a German I must say that his video was absolute down to earth and non-hostile. Simply a good bloke turning a few laps in a racing game and commenting what he thinks while doing so.
Some people really have to stop seeing any form of criticism as a potential threat.
Criticism isn't a threat - it is input for product improvement cycles and usually very often at the same time pure gold for marketing a product, if, IF the response is chosen properly.
In any way I must thank this incident, as it has brought another interesting youtube channel to my attention - I am sure to watch him in the future.