Sonat Ozturk
Sector3 Studios
Hi all,
There are a lot of questions regarding current problems we're having so I'll just go through them here briefly explaining what they are.
Error 13: This occurs due to failed encryption during communication between game and system backend. The encryption fail occurs due to having too many Multiplayer servers (currently over 280). As a temporary solution we stopped most of our own servers. We also have a fix in the works we hope to share with you today.
Error 500/504: These occur when there's a timeout between game and backend. However the reason for seeing these currently are due to a memory leak that hogs the memory on the backend servers which makes them unreachable. While we are trying to catch the leak and fix it, we are restarting the servers every now and then to avoid players getting it.
Dedicated server not available under tools on Steam: This should no longer be the case as of this morning. Everyone who has RaceRoom Racing Experience installed should see RaceRoom Dedicated Server under tools in Steam Library. If not you can still manually grab it by typing steam://install/354060 on Steam command line or windows explorer or here https://steamdb.info/app/354060/
Strange problems at race start in MP: We are still investigating but majority of the problems seem to occur when player in position 1 either disconnects or gets kicked out by not pressing ready during the 60 seconds of garage phase. We are looking into these issues but as a quick workaround we might disable the garage phase altogether.
Some issues might also be linked with rolling start on race session. Hosts might want to stick to standing race start for now while we're investigating the issue.
We are planning on preparing a hotfix patch to go live today for the issues mentioned above. Again, sorry for these issues creeping up on you in the game and a sincere thank you for your understanding and patience.
There are a lot of questions regarding current problems we're having so I'll just go through them here briefly explaining what they are.
Error 13: This occurs due to failed encryption during communication between game and system backend. The encryption fail occurs due to having too many Multiplayer servers (currently over 280). As a temporary solution we stopped most of our own servers. We also have a fix in the works we hope to share with you today.
Error 500/504: These occur when there's a timeout between game and backend. However the reason for seeing these currently are due to a memory leak that hogs the memory on the backend servers which makes them unreachable. While we are trying to catch the leak and fix it, we are restarting the servers every now and then to avoid players getting it.
Dedicated server not available under tools on Steam: This should no longer be the case as of this morning. Everyone who has RaceRoom Racing Experience installed should see RaceRoom Dedicated Server under tools in Steam Library. If not you can still manually grab it by typing steam://install/354060 on Steam command line or windows explorer or here https://steamdb.info/app/354060/
Strange problems at race start in MP: We are still investigating but majority of the problems seem to occur when player in position 1 either disconnects or gets kicked out by not pressing ready during the 60 seconds of garage phase. We are looking into these issues but as a quick workaround we might disable the garage phase altogether.
Some issues might also be linked with rolling start on race session. Hosts might want to stick to standing race start for now while we're investigating the issue.
We are planning on preparing a hotfix patch to go live today for the issues mentioned above. Again, sorry for these issues creeping up on you in the game and a sincere thank you for your understanding and patience.
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