And what exactly have you seen that constitutes as poor customer service? Private sellers also don’t fall within the same bracket and actually if you look at the consumer rights act then you will see as long as the item is as described then there is no case, the only time there is for a used item is if the seller has lied about the condition.
In terms of the shifter it’s one persons word against another and since one of them posted a picture of the shifter before the sale with it looking in perfect order and the other refused and did not, looks very suspicious.
And since when is two working days a reasonable time front to expect a complete resolution and instigate a chargeback?!
Anyway like I said I don’t have all the facts so I can’t say definitively either way which is why I’ve just said what it looks like. The thing you need to understand though is that this kind of fraud is very prolific at the moment because banks and PayPal make it so easy to do and most places and people just can’t be bothered along with the fact in the case of private sellers most of the protection is buyer centric and it’s not made easy for sellers to prove otherwise.
One such case I know of was someone buying an item on eBay and then collecting it which of course PayPal then won’t cover as there is no proof of delivery (in such cases it’s even easier to game the system). Anyway the kid took it and then made a chargeback, unfortunately for him what then transpired was the seller had CCTV footage along with the persons details to get the police involved and locate them to press charges and retrieve their money. Turned out he wasn’t the only person he’d done that to and another person had travelled to his campus hunting for him with the intention of killing him as he had sold his stuff to pay for his wife’s cancer treatments...
Anyway I’m ducking out now as I’m really not that bothered, it’s more interesting than anything to see how this will turn out.
