Not one for usually having a go at companies but this needs highlighted.
I spent over £2000 on equipment in the last year from Fanatec.
Most working fine outwith driver problems every few months.
About 3 months ago my Handbrake started to play up (gradually got worse and worse). Its taken 8 weeks for them to even acknowledge my emails. Finally i thought i was moving forward,i was then told to package the item and await pickup information....Still im awaiting with no acknowledgment yet gain as the weeks pass.
I'm sitting with a motion simulator worth 10k that i have build for myself and kids from the local special school play with. The kids were used to playing Rally games with the handbrake in use and therefor not having the handbrake is an issue for them as much as myself personally.
I'm hearing many horror stories now of Fanatec about constant issues and extremely long feedback and RMA times...which makes me think what if the wheel base is next to break or a Wheel Rim etc etc....and i have the same issues all over again with waiting times.
Now the pandemic has played its part and thats fair enough and i understand people are working from home...but there gets to a point when this becomes just an excuse for very long waiting times. A simple email helps with these issues and that doesn't even happen.
I work within the Hospital environment and i know more about what the Pandemic has done to slow areas down than normal.....but even within the Hospital environment things have been back to normal for a couple of months now......so this excuses of no one to even email me is starting to irritate me now.
Attempted to contact Supervisor and still get nowhere....Again if this was just a main personal issue i would maybe accept this a little more but i have many kids that are disappointed at attempting to play games and cant play them the way they want to.
I'm about to purchase another handbrake from another company now as i cant wait any longer..so thanks for the advice on another thread.
I praise companies when they do well but now i am highlighting issues when they also needed to be called out on.
So unfortunately i dont have faith in going forward with more purchases for sim builds in the future.....and i hope you can rectify your Support/RMA procedures in the future for others.
I spent over £2000 on equipment in the last year from Fanatec.
Most working fine outwith driver problems every few months.
About 3 months ago my Handbrake started to play up (gradually got worse and worse). Its taken 8 weeks for them to even acknowledge my emails. Finally i thought i was moving forward,i was then told to package the item and await pickup information....Still im awaiting with no acknowledgment yet gain as the weeks pass.
I'm sitting with a motion simulator worth 10k that i have build for myself and kids from the local special school play with. The kids were used to playing Rally games with the handbrake in use and therefor not having the handbrake is an issue for them as much as myself personally.
I'm hearing many horror stories now of Fanatec about constant issues and extremely long feedback and RMA times...which makes me think what if the wheel base is next to break or a Wheel Rim etc etc....and i have the same issues all over again with waiting times.
Now the pandemic has played its part and thats fair enough and i understand people are working from home...but there gets to a point when this becomes just an excuse for very long waiting times. A simple email helps with these issues and that doesn't even happen.
I work within the Hospital environment and i know more about what the Pandemic has done to slow areas down than normal.....but even within the Hospital environment things have been back to normal for a couple of months now......so this excuses of no one to even email me is starting to irritate me now.
Attempted to contact Supervisor and still get nowhere....Again if this was just a main personal issue i would maybe accept this a little more but i have many kids that are disappointed at attempting to play games and cant play them the way they want to.
I'm about to purchase another handbrake from another company now as i cant wait any longer..so thanks for the advice on another thread.
I praise companies when they do well but now i am highlighting issues when they also needed to be called out on.
So unfortunately i dont have faith in going forward with more purchases for sim builds in the future.....and i hope you can rectify your Support/RMA procedures in the future for others.